This Policy explains when refunds may be available.

1. Application assistance fee

May be considered if we cannot deliver the agreed assistance, or where mandatory law requires. Not refundable solely because a visa is refused after correct submission.

2. Processing fees

Card/processor fees are usually non-refundable.

3. How to request

Email support@evisaturkeyportal.com with tracking code, payment reference, and reason. We aim to respond within a reasonable time.

4. Chargebacks

Contact us before opening a dispute so we can investigate unfinished transactions.